Frequently Asked Questions
Everything you need to know about shopping second-hand with purpose.
What is the quality of the items sold at Vinnies Online?
Our team carefully inspects and cleans every item before listing. We use a standardized grading system to describe the condition, and any minor flaws or signs of wear are clearly noted in the product description and photos.
How much does shipping cost and how long does it take?
We offer flat-rate shipping across the country. Standard delivery typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy for online purchases?
We want you to love your find! If an item is faulty or not as described, you can return it within 30 days of purchase. Please note that we generally do not offer returns for change of mind on pre-loved items.
Are the prices online the same as in physical Vinnies shops?
While we strive for consistency, online prices may vary due to exclusive digital promotions or the unique nature of high-demand vintage and designer pieces curated specifically for our online store.
Where do the proceeds from my purchase go?
100% of the profits from Vinnies Online Op Shop go directly toward supporting the St Vincent de Paul Society's community programs, providing food, clothing, and shelter to those in need.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.